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Our products – All our games are made to order, some are made from original boards and some from brand new PCB boards.
Cancellation- Since those games are made to order, there is no cancellation 3 hours after the purchase, if you want to cancel please notify us within 3 hours.
Guarantee – All our products are guaranteed 3 months, but will last decades. We test all our games before shipping out, so defective games are almost unlikely to happen.. We would never ship a defective game, we take the time to test the game carefully before shipping out. The guarantee does not include minor glitches or major glitches within a ROM. We would never sell a ROM if we know that the ROM cannot be fully played on system unless specified in the description of the listing. We cannot take back or exchange a game if you encounter a minor or major glitches within a ROM because at this point it wouldn’t be our fault if the ROM has glitches in it. Always read the description of the listing before you purchase, there could be important information about the game. Please be advised.
Faulty Systems – Make sure you have no issues with your system. We have seen many bad N64’s expansion paks in the past , seen many bad Super Nintendo and few bad NES systems. We cannot guarantee our games on bad systems obviously. So if you ever receive a game that does not work on your system, it’s likely that your system is faulty, so the next step is to test the game on a different system before assuming the game is not working. If you cannot test the game on a different system, you can then send it back to us ( buyer is responsible for shipping cost ) and we will record everything from opening up the parcel to testing the game all that without the game leaving the camera. If the game turns out to be bad, we will send a replacement without hesitation, if the game turns out to be working perfectly fine as it should , then the buyer is responsible for shipping cost to get his working game back. At this point we can conclude the issue is not the game you received from us but your actual system. We will not refund nor exchange if your system is the issue. Buyer is responsible to own a good condition/working system. Please be advised.
Saving batteries – We do NOT guarantee saving batteries. We will make sure that the games save perfectly before we ship them. Then if a saving battery ever dies ,you will have to change it yourself. The battery we use are CR2032, these batteries can be bought in any electronic store for around 1$ each. You will also need a 3.8MM gamebit to open NES,SNES and N64 cartridges and 4.5MM gamebit to open SEGA cartridges. We can also give you a CR2032 battery along with another order if you ever need one. Please let us know we can help you through the process of changing batteries. We use battery holder for most cartridges, so it’s very easy to change a battery if a battery ever dies. A battery can die like any other battery. We are not accepting return if the battery ever dies. So please be advised.
Clone consoles – As far as i know all my boards are working with 90% of clone consoles . We use an original NES,SNES SEGA and N64 console to test all the games. If you have a clone console make sure it is a hardware type console and not a emulation type system. Some games may NOT work on emulation based systems such as the RETRON 5 , RETRO FREAK and/or POLYMEGA. We will NOT accept a return if you own a “not compatible” system, it is up to the customer to own the proper console to play these games.
Shipping cost – Customer is responsible for shipping cost and any import charges. If the order is too big and the shipping cost is not enough we will send an invoice for you to cover the extra shipping charges. We wont ship the order until that extra shipping cost is paid.
INTERNATIONAL CUSTOMERS – There is no return service for overseas customers, that mean that if you miss the parcel, it will NOT be returned to us, the package will be destroyed by the carrier, usually they keep the parcel for 10-15 days at the post office before they discard the parcel. It is up to the customer to follow the tracking number and make sure not to miss it. WE ARE NOT RESPONSIBLE IF YOU MISS THE PARCEL AND THE PARCEL IS DESTROYED, PLEASE BE ADVISED. THERE WILL BE NO REFUND, NO PARTIAL REFUND OR ANY TYPE OF DISCOUNT IF YOU MISS THE PARCEL AND IS DESTROYED BY THE CARRIER, THIS TYPE OF LOSS IS NOT COVERED BY THE INSURANCE COMPANY.
Returns – Return are not accepted unless it’s defective. Customer has to return the defective game before we send a replacement. Defective games will only be replaced with THE SAME item. We do not give refund or partial refund. Buyer is responsible for shipping cost.
Paypal fees – Paypal’s refund policies says that Paypal DOES NOT refund the transaction fees. So Paypal fees are NOT refundable by myself either, it’s very important to make sure of what you want before you place an order. If you order something by mistake and request a refund within 3 hours after the purchase we WILL NOT refund the Paypal fees. Please be advised.
Here’s the Paypal refund policies. ” You can refund the entire amount of a transaction or portions of it. The default refund period is 180 days from the transaction date. If you refund a payment for goods or services, there are no fees to process the refund, but the fees you originally paid as the seller are not returned to you. “
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